Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Prospectx Ltd ("ProspectX," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services.

Company Details:
Prospectx Ltd
Company number: 16307673
128 City Road, London, EC1V 2NX, United Kingdom
Email: hello@getprospectx.com

2. Services Description

ProspectX provides B2B go-to-market (GTM) strategy and execution services, including but not limited to:

• Full outsourcing of GTM campaigns
• In-house GTM system setup and support
• ICP (Ideal Customer Profile) analysis
• Multi-channel outreach (email, LinkedIn)
• Campaign optimization and reporting

3. Service Agreement and Engagement

3.1 Engagement Process

All services are provided pursuant to a separate written agreement ("Service Agreement") that will be executed following an initial discovery call. The Service Agreement will specify:

• Scope of services
• Pricing and payment terms
• Timeline and deliverables
• Specific terms and conditions applicable to the engagement

3.2 No Guarantee of Results

While we strive to deliver high-quality services and positive outcomes, we do not guarantee specific results such as a particular number of meetings, leads, or conversions. Results may vary based on market conditions, target audience, timing, and other factors beyond our control.

4. Payment Terms

4.1 Pricing

Pricing for our services is custom and will be outlined in your Service Agreement. Pricing factors include:

• Market scope and complexity
• Campaign volume and channels
• Level of support required
• Team size (for in-house setup services)

4.2 Payment Schedule

Payment terms will be specified in your Service Agreement. Typical payment structures include:

• Upfront payment for setup and onboarding
• Monthly retainer for ongoing services
• Milestone-based payments for project work

4.3 Late Payments

Late payments may result in suspension of services. We reserve the right to charge interest on overdue amounts at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

5. Client Responsibilities

To ensure successful delivery of services, you agree to:

• Provide timely and accurate information required for campaign execution
• Respond to requests for feedback and approvals within agreed timeframes
• Designate a primary point of contact for communication
• Ensure compliance with all applicable laws and regulations in your target markets
• Not use our services for illegal, fraudulent, or unethical purposes

6. Intellectual Property

6.1 Client Materials

You retain all rights to materials, content, and intellectual property you provide to us. By engaging our services, you grant us a limited license to use these materials solely for the purpose of delivering services to you.

6.2 ProspectX Materials

We retain all rights to our methodologies, templates, tools, and processes. Campaign assets created specifically for you (such as email copy, targeting lists, and reporting dashboards) will be provided to you upon completion of the engagement.

7. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of the engagement. This obligation continues after termination of services.

Confidential information does not include information that: (a) is publicly available, (b) was known prior to disclosure, (c) is independently developed, or (d) is lawfully obtained from a third party.

8. Data Protection and Privacy

We process personal data in accordance with applicable data protection laws, including GDPR. Our data practices are detailed in our Privacy Policy.

When we process personal data on your behalf, we act as a data processor and you remain the data controller. We will process data only in accordance with your lawful instructions and our Data Processing Agreement (where applicable).

9. Termination

9.1 Termination by Either Party

Either party may terminate the Service Agreement with written notice as specified in the agreement. Typical notice periods range from 30 to 60 days.

9.2 Termination for Cause

Either party may terminate immediately if the other party:

• Materially breaches these Terms or the Service Agreement
• Fails to pay amounts due (after 15 days notice)
• Becomes insolvent or enters bankruptcy proceedings

9.3 Effect of Termination

Upon termination, you will pay for all services rendered up to the termination date. We will provide you with all deliverables completed up to that point. Confidentiality obligations survive termination.

10. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claims arising from or related to our services shall not exceed the amount paid by you for services in the 12 months preceding the claim
• We shall not be liable for any indirect, incidental, consequential, special, or punitive damages
• We are not liable for delays or failures due to circumstances beyond our reasonable control (force majeure)

11. Indemnification

You agree to indemnify and hold harmless ProspectX from any claims, damages, or expenses arising from: (a) your use of our services, (b) your violation of these Terms, (c) your violation of any laws or regulations, or (d) content and materials you provide to us.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms or our services shall first be attempted to be resolved through good faith negotiations. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through our website. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with your Service Agreement and any other documents incorporated by reference, constitute the entire agreement between you and ProspectX regarding our services.