Privacy Policy

Introduction

ProspectX Ltd ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, process, and protect your personal information when you use our website and services.

We provide B2B lead generation and appointment setting services designed to help businesses connect with potential clients. This policy applies to personal data we collect through our website, communications, and in the course of providing our services.

Information We Collect

We collect several types of information from and about users of our website and services:

Information You Provide to Us

• Contact Information: When you fill out forms on our website, communicate with us, or sign up for our services, we collect information such as your name, email address, phone number, job title, and company name.
• Business Information: Information about your business needs, goals, target market, and other details necessary to provide our services.
• Service Usage Information: Data related to your preferences, feedback, and survey responses.

Information We Collect Automatically

• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and other analytical data.
• Device Information: Information about your device, IP address, browser type, and operating system.
• Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience on our website. For more information, please see our Cookie Policy section below.

Information from Third Parties

As a B2B lead generation company, we collect information about potential business prospects from various sources, including:

• Publicly available business directories and databases
• Professional networking sites like LinkedIn
• Company websites
• Business events and conferences
• Referrals and recommendations

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Our Services: To set up and manage your account, deliver our lead generation services, and fulfill our contractual obligations.
• Communication: To respond to your inquiries, provide updates about our services, and send important notifications.
• Marketing and Promotion: To send you marketing communications, offers, and updates about our services (where permitted by law and/or with your consent).
• Business Development: To identify potential clients for our customers as part of our lead generation services.
• Website Improvement: To analyze usage patterns, diagnose technical problems, and enhance our website's functionality.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and policies.

Legal Basis for Processing Personal Information

Under the General Data Protection Regulation (GDPR) and UK data protection law, we process personal data on the following legal bases:

• Contractual Necessity: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as developing our services, marketing, and ensuring the security of our website.
• Legal Obligation: Processing necessary to comply with legal requirements.
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.

For B2B lead generation activities, we primarily rely on legitimate interest as our legal basis for processing. This means we have assessed that both we and our clients have a legitimate interest in identifying potential business opportunities, and that this interest is balanced against the rights and interests of the individual business contacts.

Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help the website recognize your device and remember information about your visit.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our website.
• Functionality Cookies: Used to recognize you when you return to our website and to personalize content.
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow to deliver relevant advertisements.

Cookie Management

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or accept cookies and to delete them. However, if you block all cookies (including essential cookies), you may not be able to use all the features of our website.

Sharing Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as hosting, data analysis, payment processing, and customer service.
• Clients: As a lead generation service, we share business contact information with our clients. We only share information that is relevant and proportionate to their legitimate business interests.
• Business Partners: Strategic partners with whom we work to provide services or conduct joint marketing activities.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.

We do not sell personal information to third parties for their marketing purposes without your explicit consent.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our business relationship with you
• Legal obligations to retain data for certain periods
• Relevant statutes of limitations
• Resolution of potential disputes
• Guidelines issued by relevant data protection authorities

For leads generated for our clients, we typically retain the data for a period of 24 months, after which it is securely deleted or anonymized, unless a different retention period is specified in our contract with the client.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request to know what personal information we hold about you.
• Rectification: You can request that we correct inaccurate or incomplete information.
• Erasure: In certain circumstances, you can request that we delete your personal information.
• Restriction of Processing: You can request that we limit how we use your personal data.
• Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
• Objection: You can object to our processing of your personal data, particularly for direct marketing purposes.

To exercise these rights, please contact us at privacy@getprospectx.com. We will respond to your request within 30 days.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you also have the right to lodge a complaint with your local data protection authority if you believe we have violated applicable data protection laws.

International Data Transfers

As a UK-based company, we primarily store and process data within the United Kingdom and European Economic Area (EEA). However, some of our service providers may be located outside these regions. When we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place, such as:

• Countries with an adequacy decision from the UK or EU Commission
• Standard Contractual Clauses approved by the European Commission or UK authorities
• Binding Corporate Rules for transfers within a corporate group

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection
• Incident response plans

While we take reasonable steps to protect your information, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete the information.

Third-Party Links and Services

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, in some cases, we may provide additional notice (such as adding a statement to our website or sending you a notification).

We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and protect your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

ProspectX Ltd
128 City Road
London, EC1V 2NX
United Kingdom

Email: privacy@getprospectx.com